Normal Apple app updates should go through the filter just fine, but full Operating System
updates do not like to work with the filter – nor does the H&R Block tax software. The filter is not
actively blocking anything for these services, but it does run as a transparent proxy and as best
we can tell the security systems involved do not like that.

Excluding from the filter is the solution in either case, merely for the duration of the
download/update or the usage of the H&R Block tax software. As mentioned in the prior
troubleshooting steps, Excluding from the filter requires the creation of a Friendly Name
nickname first, which requires the IP address or MAC address of a given device.

If you are not certain of where to obtain this information a quick Google search for “how to find
the IP address for ….” or “how to find MAC address for ….” will give step-by-step instructions.

Once you have the MAC or IP address for a device, please try the following:

• Connect to the router’s admin-portal page (192.168.2.1/login.php) and log in using your administrator password
• Click on the “Friendly Names” section on the left side column
• Match the IP address or MAC address to an entry, then click the green plus (+) mark to add a nickname for that device.*
• Click the Save button in the bottom right hand corner of the screen. You should see a green ‘success’ checkmark.
• Once a nickname is set, click on the “Exclude From Filter” section on the left side column. This section has a drop-down menu populated by the nicknames.
• After clicking the ‘add’ button to create an exclusion, the nickname will appear in the field below with a red X next to it.
• Click the Save button in the bottom right hand corner of the screen. You should see a green ‘success’ checkmark.
• Removing an exclusion from the filter is as easy as re-visiting the admin-portal page from *any* device and clicking that red X to remove the appropriate entry (being sure to click the Save button afterward).

*If you are uncertain of which device is which, there is an “add this computer” button on the
Friendly Names page that will auto-detect the device you are working from. This button is a
‘dumb’ button and will create a duplicate entry for a device that already has a nickname
however – so double check to be sure the nickname field it creates does not match the
information of any existing devices with nicknames.