Frequently Asked Questions

I’m not tech savvy. How difficult will it be to set up and manage my Clean Router?

Setting up Clean Router is easy! Check out our support videos for step by step instructions. You can also give us a call when your Clean Router arrives and we’ll walk you through it.
For the most part, Clean Router manages itself. If you’d like to customize your settings, you can log into your account at Settings.CleanRouter.com. Our interface is very user-friendly, and we’re happy to answer any questions you may have.

Will Clean Router work with my Smartphone/Tablet/SmartTV/Gaming console/Millennium Falcon?

Clean Router will work with nearly all internet-capable devices! This includes Windows and Mac computers, tablets (iPad, Android), smart phones (iPhone, Android, Windows), Smart TVs, iPods and gaming systems such as Xbox and PlayStation.

If you happen to have a Millennium Falcon with internet capabilities, you are clearly cooler than us. Give us a call, and we’ll see what we can do. : )

Will Clean Router replace my current router?

Yes! In most cases you will simply unplug your current router and replace it with the Clean Router. It’s really that easy!

If you have a combined modem/router (meaning you don’t have a router) then you will plug the Clean Router into your modem/router and make sure all devices are connected to the Clean Router.  Make sure to disable the Wi-Fi on your existing modem/router.

Will Clean Router block my favorite websites?

No! Clean Router uses our proprietary IntelliFilter™ intelligent filtering system. This advanced filtration system prevents Clean Router from blocking benign websites.

If we do mess up and block one of your favorite websites, you can add it to your customizable white list. If you’d like to access certain websites but keep them blocked for your kids, you can enter a password to temporarily bypass the Clean Router.

Will Clean Router work with my current internet service?

Clean Router works with almost every Internet Service Provider!

Our system works best connected to a modem (a piece of equipment given to you by your ISP) and cable or DSL internet. If you are unsure if you meet these requirements, please don’t hesitate to contact our support team!

Circle killed my internet speed. Will Clean Router do the same?

No! When configured correctly, Clean Router has a minimal impact on network performance.

(Psst! Hey! Down here! Some customers have reported faster internet speeds after installing Clean Router because it blocks ads at the gateway. Fewer ads = faster page loading! We don’t “officially” advertise Clean Router as an internet speed booster, but we wanted to let you know the word on the street.)

Help, I have questions about my Clean Router! Where can I go?

You may find some helpful tips here: Tips

Still can’t find the help you need? Give us a ring at 520-445-4673, email us at support@cleanrouter.com, or use the live chat function on our website!

What’s with the monthly fee? Why do I need a Clean Router subscription?

The Clean Router subscription model allows us to protect your router against evolving security threats and provide you with the latest Clean Router features. It’s like buying an iPhone that automatically changes into the newest model!

You’ll also receive free technical support via phone, email, and live chat, regular updates to black and white lists, daily email reports on your family’s browsing activity, time restrictions, performance improvements, and much more.

Essentially, a Clean Router subscription allows us to provide you with the best possible internet experience.

When is the Clean Router support team available?

Monday – Friday: 6AM – 8PM MST

Saturday: 9AM – 5PM MST

Call us! 520-445-4673

If you are unavailable during these hours, please email us at support@cleanrouter.com.

Does Clean Router provide WiFi?

Absolutely! Every Clean Router is a wireless router, and will handle all of your wireless connections. Fast, Simple, Secure.

What is your return policy?

Every Clean Router comes with a 30 day money-back guarantee. There are no special hoops or fees for cancelling – it’s truly risk-free to try!

I really like my current router, will Clean Router work with it?

Yes – almost always. Clean Router works well with other routers, but your devices must be connected directly to Clean Router, or to a router that is connected to Clean Router.

How does the filtering actually work?

The router works on text-based algorithms to detect inappropriate pages. Each page and its URL are dynamically registered against known words and phrases that can trigger the blocking mechanism. There are actually several layers of filtering going on as each page is loaded. On top of that, each page is logged for a complete history. Images and Videos are screened in the same way, with their URLs and title checked against our list of keywords and phrases. In addition to the automatic filtering components, there are also user-defined filters as well. Users have access to a white, grey, and black list. You can even edit a special keyword list, that defines what the filter screens for!

Can I use Clean Router with other filtering solutions?

While we cannot guarantee compatibility with other filtering solutions, Clean Router has been known to work with some other systems such as NetNanny. It is not likely to work with K9 and OpenDNS. Call us, email us, or chat with us if you have any questions about combining filtering products.