Frequently Asked Questions

Is it hard to setup the Clean Router?

Not at all! We have provided some instructions on setting up your Clean Router. Check out the videos in the following link: Support Videos

Will Clean Router work with every type of device?

Clean Router will work with nearly all internet-capable devices! That includes Windows and Mac laptops and desktops, tablets (iPad, Android), smart phones (iPhone, Android, Windows), Smart TVs, iPods and gaming systems such as Xbox and PlayStation.

Do I replace my existing router with this one?

Yes! In most cases you will simply remove your existing router and replace it with the Clean Router. If you have a “Combined” modem/router (meaning you don’t have a router) then you will plug the Clean Router into your modem/router and make sure all devices are connected to the Clean Router.  Make sure to disable the wifi on your existing modem/router.

Will Clean Router prevent me accessing my favorite websites?

No! Clean Router uses our proprietary IntelliFilter™ intelligent filtering system. This advanced filtration system prevents Clean Router from blocking benign websites. For situations where a website is incorrectly blocked, an easy-to-use white list, or “safe list,” is available.Will Clean Router prevent me accessing my favorite websites?

Will Clean Router work with my current internet service?

Clean Router works with almost every Internet Service Provider! Our system works best with Cable and DSL internet services, and when an internet modem is present (this is a piece of equipment given to you by your ISP). If you are unsure if you meet these requirements, please don’t hesitate to contact our support team!

Will Clean Router slow down my internet?

No! When configured correctly, Clean Router has a minimal impact on network performance. Although we do not make this claim, some customers have reported faster internet speeds after installing Clean Router, potentially because it is blocking ads at the gateway, preventing them from loading onto every page as you browse online.

Where can I go to find other miscellaneous help?

You may find some helpful tips here: Tips

Still can’t find the help you need? Give us a ring at 520-445-4673 or email us at support@cleanrouter.com

What is the subscription?

When you purchase a Clean Router, you automatically receive 1 month free of the monthly subscription. Your subscription includes frequent updates to your Clean Router’s filtering software so it is always on top of blocking new threats, along with free technical support via phone, email and live chat, regular updates to black, white and grey lists, Emailed Reports, Time Restrictions, new features, ongoing performance improvements, and much much more.

For less than $0.44/day we will be your partner in keeping your family safe online! We’re working day and night behind the scenes to help keep pace with the ever-changing landscape of the internet and with evolving threats that are continually working to target children with inappropriate content.

What are your hours of operation?

Monday – Friday: 6AM – 8PM MST
Saturday: 9AM – 5PM MST
Support line: 1-520-445-4673
Email: Support@cleanrouter.com

Is Clean Router wireless?

Absolutely! Clean Router is a wireless router, and will handle all of your wireless connections.

If I buy your router and something doesn’t work right, can I return it?

Absolutely! Every Clean Router comes with a 30 day money-back guarantee.

I really like my current router, will Clean Router work with it?

This is almost always a yes. Clean Router will work great alongside another router. For the filtering to work though, your devices must be connected directly to Clean Router, or to a router that is connected to Clean Router.

How does the filtering actually work?

The router works on text-based algorithms to detect inappropriate pages. Each page and its URL are dynamically registered against known words and phrases that can trigger the blocking mechanism. There are actually several layers of filtering going on as each page is loaded. On top of that, each page is logged for a complete history. Images and Videos are screened in the same way, with their URLs and title checked against our list of keywords and phrases. In addition to the automatic filtering components, there are also user-defined filters as well. Users have access to a white, grey, and black list. You can even edit a special keyword list, that defines what the filter screens for!

Will Clean Router work with other filtering solutions?

While we cannot guarantee compatibility with other filtering solutions, Clean Router has been known to work with some other systems such as NetNanny. It is not likely to work with K9 and OpenDNS.