Privacy Policy
Table of Contents
Introduction
CleanTechnology, Inc., doing business as CleanRouter (“CT,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you visit our website (www.cleanrouter.com), use our mobile application, purchase or use our hardware products (“Products”), or subscribe to our internet content filtering service (“Service”).
This Privacy Policy applies to information collected by CT through:
- Our website and mobile application
- Our Products and Services (including the CleanRouter hardware and Intellifilter software)
- Customer support interactions
- Marketing and communications
This Privacy Policy does not apply to third-party websites, products, or services linked to or accessible through our Service, even if accessed through CleanRouter-filtered browsing.
By using our Products, Services, or website, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your consent before collecting or processing your personal information.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, mailing address, and account credentials when you create a CleanRouter account.
- Billing Information: Payment card number, billing address, and related financial information. (Note: Payment processing is handled by our third-party payment processors; we do not store full credit card numbers.)
- Support Communications: Information you provide when contacting customer support, including correspondence, product serial numbers, and proof of purchase.
- Profile Preferences: Filtering preferences, device names, user profiles (e.g., family member names and ages for age-appropriate filtering), and scheduling settings you configure.
1.2 Information Collected Automatically
- Device and Network Information: Information about the CleanRouter hardware (serial number, firmware version, device identifiers, network configuration, connected device types).
- Filtering and Activity Data: URLs and domain names of websites accessed or blocked, content category classifications, timestamps, and device identifiers associated with network activity. This data is collected to provide the filtering Service and to generate activity reports you have enabled.
- Usage and Diagnostic Data: Product performance data, error logs, feature usage statistics, and diagnostic information used to improve our Products and Services.
- Website Analytics: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and clickstream data when you visit our website.
1.3 Information From Third Parties
- Payment Processors: Transaction confirmation and billing status from our payment processors.
- Analytics Providers: Aggregated website traffic and engagement data from analytics services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Purpose | Legal Basis
Provide and operate the Products and Services, including content filtering, activity reporting, and device management | Performance of contract; Legitimate interest
Process payments and manage your Subscription | Performance of contract
Send activity reports and alerts you have configured | Performance of contract
Provide customer support and respond to inquiries | Performance of contract; Legitimate interest
Send renewal notices, service updates, and transactional communications | Performance of contract; Legal obligation
Improve and develop our Products, Services, and filtering accuracy | Legitimate interest
Detect, prevent, and address fraud, security issues, and technical problems | Legitimate interest; Legal obligation
Comply with legal obligations, including responding to lawful requests from authorities | Legal obligation
Send promotional communications (only with your consent where required by law) | Consent
Generate aggregated, de-identified analytics and insights | Legitimate interest
We do not sell your personal information. We do not use your personal browsing or filtering data to build advertising profiles or to serve targeted advertisements to you or your family members.
3. Ai-Powered Filtering And Automated Processing
3.1 How Intellifilter Works
Our Intellifilter technology uses machine learning algorithms to classify web content in real time and determine whether content should be blocked based on your configured filtering preferences. This involves automated analysis of website metadata, URLs, page content characteristics, and content category databases.
3.2 What Intellifilter Does NOT Do
- It does not read or store the full content of encrypted (HTTPS) web pages.
- It does not monitor the content of private communications (email, messaging apps, etc.) unless those communications are transmitted through unencrypted web interfaces that match filtered categories.
- It does not use your family’s personal browsing data to train AI models for commercial purposes unrelated to your filtering Service.
- It does not create individual behavioral or psychological profiles of minors.
3.3 Human Review
In limited circumstances, CT personnel may review anonymized or aggregated filtering data to improve classification accuracy, resolve false positives/negatives reported by customers, or investigate reported technical issues.
3.4 Your Rights Regarding Automated Processing
You have the right to request information about the automated processing of data related to your account. Where legally required, you may request human review of an automated decision that significantly affects you. Contact privacy@cleanrouter.com.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processing (e.g., Stripe, PayPal)
- Cloud hosting and infrastructure
- Customer support platforms
- Email delivery services
- Analytics providers
These providers are contractually obligated to use your information only to provide services to CT and are bound by data protection obligations.
4.2 Legal Compliance and Protection
We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation, subpoena, court order, or governmental request
- Protect and defend CT’s rights or property
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users or the public
4.3 Business Transfers
4.4 With Your Consent
4.5 Aggregated and De-Identified Data
5. Cookies And Tracking Technologies
5.1 Types of Technologies We Use
Technology | Purpose | Duration
Strictly Necessary Cookies | Essential website functionality, security, authentication | Session or persistent
Functional Cookies | Remember your preferences and settings | Persistent (up to 1 year)
Analytics Cookies | Understand how visitors use our website (e.g., Google Analytics) | Persistent (up to 2 years)
Marketing Cookies | Measure advertising effectiveness (if applicable) | Persistent (up to 1 year)
5.2 Third-Party Analytics
5.3 Your Cookie Choices
- Browser Settings: Most web browsers allow you to manage cookie preferences through browser settings, including blocking or deleting cookies.
- Opt-Out Links: You may opt out of interest-based advertising by visiting:
- Digital Advertising Alliance: www.aboutads.info/choices
- Network Advertising Initiative: www.networkadvertising.org/choices
- (For EU/EEA users) European Digital Advertising Alliance: www.youronlinechoices.eu
- Do Not Track: We honor “Do Not Track” browser signals where technically feasible and required by applicable law.
- Global Privacy Control (GPC): We recognize and honor Global Privacy Control signals as a valid opt-out of the sale or sharing of personal information, as required by applicable state laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Category | Retention Period
Account information | Duration of your account plus 3 years after account closure
Billing and transaction records | 7 years (tax and legal compliance)
Filtering and activity reports | 90 days of rolling data; exported reports retained per your settings
Device and diagnostic data | 1 year
Customer support records | 3 years after resolution
Website analytics | 26 months
Upon expiration of the applicable retention period, we will delete or de-identify your personal information, unless retention is required by law
7. Data Security
We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication requirements for our systems
- Regular security assessments and vulnerability testing
- Employee training on data privacy and security
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
8. Children's Privacy
CleanRouter is a product used by parents and guardians to manage children’s internet access. We take children’s privacy seriously.
8.2 Children’s Filtering Data
When a child uses a device filtered by CleanRouter, the Service processes network traffic data (URLs, domain names, content categories) to perform filtering. This data is:
- Collected and controlled by the parent/guardian account holder
- Used solely to provide the filtering Service and generate activity reports for the account holder
- Not used to build profiles of children for advertising or commercial purposes
- Not shared with third parties for their independent use
- Subject to the retention periods described in Section 6
8.3 Parental Rights
As the account holder, parents and guardians may:
- Review the activity data collected for devices associated with their children
- Delete activity data and reporting history
- Modify or delete their child’s user profile
- Disable activity reporting for specific devices or profiles
8.4 FTC Kids’ Privacy
If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information. If you believe we have collected information from a child under 13, contact us at privacy@cleanrouter.com.
9. Your Privacy Rights
Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information:
- Right to Know/Access: Request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format.
- Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide an opt-out mechanism.
- Right to Limit Use of Sensitive Data: Request that we limit our use of sensitive personal information to what is necessary to provide the Service.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
- Right to Appeal: If we deny your privacy request, you have the right to appeal that decision.
How to Exercise Your Rights
Submit requests to:
- Email: privacy@cleanrouter.com
- Online: Visit www.cleanrouter.com/privacy-requests
- Mail: CleanTechnology, Inc., Attn: Privacy, 4274 S Snowcap Ct, Gilbert, AZ 85297
We will verify your identity before processing your request. We will respond to verified requests within the timeframe required by applicable law (generally 45 days, extendable by an additional 45 days with notice).
Authorized Agents
You may designate an authorized agent to submit privacy requests on your behalf. We will require verification of both the agent’s authority and your identity.
10. State-Specific Privacy Rights
10.1 California (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”):
Categories of Personal Information Collected: Identifiers; commercial information; internet/electronic network activity; geolocation data (IP-based); inferences drawn from the above.
Categories of Sensitive Personal Information: Account login credentials (username/password). We do not collect other categories of sensitive personal information as defined by CPRA.
Business Purpose Disclosures: In the preceding 12 months, we have disclosed personal information to our service providers for the business purposes described in Section 4.
Sale/Sharing: We do not “sell” or “share” (as defined by CCPA/CPRA) your personal information.
Financial Incentive Programs: We do not offer financial incentives related to the collection of personal information.
Shine the Light (Civil Code section 1798.83): California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. Contact privacy@cleanrouter.com.
10.2 Virginia (VCDPA)
Virginia residents have the right to access, correct, delete, obtain a copy of, and opt out of the processing of personal data for targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects.
10.3 Colorado (CPA)
Colorado residents have similar rights under the Colorado Privacy Act, including the right to opt out of targeted advertising, sale of personal data, and profiling.
10.4 Connecticut (CTDPA)
Connecticut residents have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale, and profiling.
10.5 Texas (TDPSA)
Texas residents have the right to confirm whether we process their personal data, access and correct such data, obtain a copy, delete it, and opt out of targeted advertising, sale, or profiling.
10.6 Other States
We monitor and comply with emerging state privacy laws, including those enacted in Oregon, Montana, Iowa, Indiana, Tennessee, and other states with comprehensive privacy legislation. If you reside in a state with applicable privacy laws, you may exercise your rights as described in Section 9.
11. International Data Transfers
CT is based in the United States. If you access our Products or Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may not have data protection laws equivalent to those in your jurisdiction.
Where required by applicable law (including the EU/EEA General Data Protection Regulation), we will implement appropriate safeguards for international transfers, such as:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules
- Your explicit consent
For EU/EEA residents, our legal basis for processing personal data is described in the table in Section 2.
12. Third-Party Links And Service
Our website and Services may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
13. Data Breach Notification
In the event of a data breach involving your personal information, we will notify you and applicable regulatory authorities as required by law. Notification will be provided in the most expedient time reasonable and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore system integrity.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:
- Post the updated Privacy Policy on our website with a revised “Last Updated” date
- Provide prominent notice on our website or via email for material changes
- Where required by law, obtain your consent before implementing changes that affect the processing of your information
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
CleanTechnology, Inc. d/b/a CleanRouter Attn: Privacy Officer 4274 S Snowcap Ct Gilbert, AZ 85297
Email: privacy@cleanrouter.com Phone: (520) 445-HOPE (520-445-4673) Online: www.cleanrouter.com/privacy
For California-specific requests: privacy@cleanrouter.com (reference “CCPA Request”)